01 — Audit & process mapping
We sit down with the people who actually do the work and walk through it step by step — not how the policy says it should look, but how it really runs. We map your tools, the handoffs between them, every spot where data gets re-typed by hand, and the moments where time, money and patience leak out. Each process gets scored by what it costs you and how hard it is to automate. Output: a clear process map, a list of bottlenecks with the loss quantified (hours / month, error rate) and a shortlist of what's worth automating first. Timeline: usually 1–2 weeks depending on company size.